Shipping policy

Solmere Living — Shipping Policy

Last updated: October 10, 2026

At Solmere Living, we want your home decor, lighting, and furniture to arrive safely and conveniently. Please review our shipping policy before placing your order.

1. Order Processing

Orders are typically processed within 1–3 business days. Processing times may be longer during holidays, sales, or periods of high order volume.

You will receive an order confirmation after placing your order. Processing time is separate from shipping and delivery time.

2. Shipping Times

Delivery times depend on your location, the product ordered, and the shipping method available.

Estimated delivery times will be provided at checkout when available. Please note that these are estimates and are not guaranteed. International shipments and products shipped from overseas warehouses may take longer to arrive.

3. Shipping Costs

Shipping costs are calculated at checkout based on your order, delivery address, and available shipping options. Any free-shipping promotions will be clearly communicated when applicable.

4. Order Tracking

When tracking information becomes available, we will send it to the email address provided at checkout. Please allow time for the tracking information to update after shipment.

5. Delays

Delivery may be delayed due to customs processing, weather, carrier disruptions, holidays, or other circumstances outside our control. We will do our best to help you obtain updates if your order is delayed.

6. Incorrect Shipping Addresses

Customers are responsible for providing an accurate and complete shipping address. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or shipped.

7. Lost, Missing, or Damaged Packages

If your package appears lost, has not arrived after the estimated delivery window, or arrives damaged, please contact us with your order number and any relevant photos or tracking information. We will review the issue and help determine the appropriate next steps.

8. Multiple Shipments

Some orders may arrive in separate packages if items are shipped from different warehouses or suppliers. You may receive separate tracking numbers for these shipments.

9. Customs and Import Fees

For international orders, customs duties, taxes, or import fees may apply unless otherwise stated at checkout. Customers are responsible for applicable charges where permitted by law.